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OA101   Module 4:  Memos and Letters

True/False
Indicate whether the statement is true or false.
 

 1. 

Begin keying the memo heading at approximately 1.5”.
 

 2. 

The appropriate format for the memo headings To, From, Date, and Subject is uppercase and bold.
 

 3. 

When a new tab stop has been set, all default tabs to the left of the newly set tab are automatically cleared.
 

 4. 

An enclosure notation is keyed below the reference initials if the letter and item to be included with the letter is being emailed to the recipient as attachments.
 

 5. 

If you have keyed several paragraphs and decide to move a tab related to this entire text, it is not necessary to select the paragraphs before moving the tab.
 

Matching
 
 
Match each item with the correct statement below.
a.
Body
f.
Letterhead
b.
Complimentary closing
g.
Reference initials
c.
Copy notation
h.
Salutation
d.
Letter
i.
Memo
e.
Enclosure notation
j.
Writer’s name and title
 

 1. 

Greeting in a letter, usually consisting of person’s title and last name
 

 2. 

Formal closing at the end of a business letter
 

 3. 

Lowercase typist initials keyed at the end of a letter or memo
 

 4. 

The paragraphs of a memo or letter
 

 5. 

Begins two lines below the complimentary closing
 

 6. 

Notation keyed at the end of a letter indicating to whom copies will be sent
 

 7. 

Stationery that includes the company name, address, telephone number, and other optional information printed at the top
 

 8. 

Notation keyed at the end of a letter reminding the reader that something is enclosed with the letter
 
 
Match each item with the correct statement below.
a.
1
c.
3
b.
2
d.
4
 

 9. 

Tap ENTER ____ time(s) after the date.
 

 10. 

Tap ENTER ____ time(s) after the letter address.
 

 11. 

Tap ENTER ____ time(s) after the body of the letter.
 

 12. 

Tap ENTER ____ time(s) after the complimentary close.
 

 13. 

Tap ENTER ____ time(s) after the writer’s name and title.
 

 14. 

Tap ENTER ____ time(s) after the salutation.
 

 15. 

Tap ENTER ____ time(s) after the memo heading.
 



 
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