PERSONNEL SUPERVISION
SM208 FALL 2008

Instructor Information: Bunny Sgambelluri
Email: bunnyman46@yahoo.com
GCC: 735-5618
Office:D8b
Office Hours:
Tu -1:30 - 3:30
W -12:30 - 1:30
Th -1:30 - 3:30

Course Description:

This course is designed to acquaint the learner with the techniques involved in supervising people and the duties and responsibilities of a supervisor; it is organized around the following managerial functions: Planning, Organizing, Staffing, Leading, and Controlling at the first-line level of management. The primary focus however, is on the Staffing, Leading, and Controlling function. This theme is incorporated and studied throughout the course. Learners will study and apply communication, motivational principles, critical thinking, and problem solving techniques. In addition, learners will learn how to organize and manage work groups and resolve employee conflicts.

Prerequisites: None.

Student Learning Outcomes:
supervision, first-line supervision, supervisory management, and first-line management are synonymous terms as used in this course

Upon completion of SM208, the student will be able to:
" Describe, evaluate, and compare the Schools of Management thought: Scientific Approach; Functional Approach; Human Relations/Behavioral Approach; and the Quantitative/Systems Approach;

" Summarize and interpret the functions of supervision/management: Planning; Organizing; Staffing; Leading; and Controlling as they relate to first-line supervision;

" Apply contemporary communication techniques-vital links in supervisory management;

" Interpret and apply Motivational Principles as used in the work place;

" Apply the knowledge and skills of solving problems in decision making and the supervisor;

" Interpret the importance and application of Positive Discipline in an organization;

" Define and apply the Planning function in supervisory decision-making;

" Define and apply the Organizing function in supervisory decision-making;

" Define and apply the Staffing function in supervisory decision-making;

" Define and apply the Controlling function in supervisory decision-making;

" Demonstrate how to organize and manage meetings as an important component of group supervision;

" Describe and apply performance management: appraising, coaching, promoting, and compensation;

" Demonstrate how to manage Work Groups: teamwork, morale, and counseling;

" Identify and apply the techniques to resolve Conflicts in the workplace;

Required Text
All students must obtain the course textbook

Supervision: Concepts & Skill-Building, by Samuel C. Certo, 5th edition

Course Activities
Students will be exposed to lectures, jigsaw, think-pair-share, role play, discussions, class group case analysis, lab work, guest speakers, and field trips. Student may be assigned work outside the classroom that may include but not limited to library, Internet research projects or other assignments at the discretion of the instructor.

Credit Hours (3)

Meeting Dates and time
TR 8:00 P.M.- 9:30 P.M.

Course Guidelines

Attendance: You are expected to be prompt for class meetings and your attendance is required.
The instructor will take attendance at each class meeting.

Class preparation: SM208 is a comprehensive introductory course to supervisory management; therefore, it is your responsibility and to your benefit to be current with chapter and assignment preparations. Being prepared for class not only affords you the opportunity to better understand the concepts being discussed-but also allows for easier class participation.

Assignments
Assignments-as scheduled-are expected on due dates; All Assignments must have the following information in the upper left-hand corner: (1) Student name, (2) Course number (SM208-1) (3) Assignment No., (4) MW or TTR class, (5) and Date. Assignments must be typewritten, double-spaced, and stapled. Deviations from these requirements will cause your papers to be rejected. And please note: only assignments from the attended class will be accepted; no mixing of assignments from other class periods allowed.

Late Assignments
If justified, late assignments may be accepted. Under no circumstances, however, will late assignments be accepted past two consecutive class meetings after the due date. Letter grade "B" (89%) will be the highest grade attainable for accepted late assignments. The instructor reserves the right to make the final decision concerning late assignments.

Makeup Tests
It is your responsibility to make prior arrangements with the instructor-before the scheduled mid-term and final exams dates-before makeup will be allowed. Makeup exams may be different from scheduled exams. The instructor reserves the right to assign a research paper or other assignments in lieu of a makeup exam. And in fairness to students who take their scheduled exams, the instructor reserves the right to make the final decision concerning makeup exams.

Class Make-up: In the event classes are canceled as a result of a power outage, water outage, bomb scare, typhoon, or other natural disaster, all classes missed will be made up by: (1) extending the class meeting time an additional 15-20 minutes until the contact hours missed are met or (2) scheduling the classes on a Friday or Saturday.

Students with Special Needs
In compliance with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA), a student who wishes to receive some instructional accommodation, because of a documented sensory and/or learning disability, should meet with the instructor to discuss this accommodation. The student must have been identified, as "special needs" by the college and an appropriate letter must be provided by the Accommodative Services Coordinator to the course instructor. Provisions for accommodations will be made by the instructor based upon written guidelines from the college's Office of Accommodative Services.

Grading Procedure: Grading Scale:
Final Grade:
Tests (Mid-Term (30%) & Finals (30%) 60% A 90 - 100
Assignments 25% B 80 - 89
Attendance/participation 15% C 70 - 79
Total 100% D 60 - 69
F 0 - 59

TENTATIVE SM208-1 FALL 2008 SCHEDULE

Course Disclaimer: The syllabus is tentative and subject to modifications according to progress, needs and interest of students.

DATE CHAPTER ASSIGNMENTS COMMENTS
Week 1 Global Map Exercise
Week 2 Modern Supervision
Week 3 Quality & Productivity
Week 4 Managing Diversity
Week 5 Reaching Goals & Objectives
Week 6 Organizing & Authority
Week 7 Problem Solving
Week 8 Communication Skills Mid-Terms
Week 9 Motivation Techniques
Week 10 Counseling & Disciplining
Week 11 Managing time & Stress
Week 12 Positive Behavior Changes
Week 13 Orientation & Training
Week 14 Appraising Performance
Week 15 Appraising Performance Finals
Assignments
25% of Final Grade

Assignment #1: Due week 5. Pages 129-131, "Wal-Mart Struggles with Diversity." Answer questions 1, 2, & 3. Discuss fully all your responses

Assignment #2: Due week 8. Pages 275-276, "Helping Retailers Improve their E-Mail." Answer questions 1, 2, & 3 (a., b., & c.). Discuss fully all your responses

Assignment #3: Due week 11. Pages 302, "Using Incentives to Build Sales." Answer questions 1, 2, & 3. Discuss fully all your responses

Assignment #4: Due week 15. Pages 384, "Review and Discussion Questions." Answer questions 1, 2, 3, 4 & 5. Discuss fully all your responses